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Member Rights

Grievance Redressal

Your concerns matter to us. We are committed to resolving every grievance fairly, transparently and within defined timelines.

How It Works

Three-Level Escalation Process

Start with Level 1. If not resolved, escalate to Level 2, and then Level 3.

1
Level 1 · First Contact

Branch / Member Care

Visit your nearest branch or call our member care helpline. Most complaints are resolved at this level itself.

Resolved within 7 days
1800 xxx xxxx
support@cashtree.in
2
Level 2 · Grievance Officer

Grievance Officer

If your complaint is not resolved within 7 days at Level 1, escalate to our Grievance Officer via email or post.

Resolved within 15 days
grievance@cashtree.in
25/422, Trilokpuri, Delhi – 110091
3
Level 3 · Regulatory

Registrar of Cooperative Societies

If unresolved within 15 days at Level 2, you may approach the Registrar of Cooperative Societies, Delhi.

As per regulatory timeline
Registrar of Cooperative Societies
Delhi Government, Delhi
Resolution Timeline

We resolve complaints on time

Our internal SLA ensures every complaint gets a response and resolution within defined timelines.

24 hrs
Acknowledgement
Every complaint submitted is acknowledged within 24 working hours.
7 days
Level 1 Resolution
Branch-level complaints resolved within 7 working days.
15 days
Level 2 Resolution
Grievance Officer resolves escalated complaints within 15 working days.
30 days
Level 3 Resolution
Regulatory authority handles unresolved complaints within 30 days.
Grievance Officer
Mr. [Officer Name]
Grievance Redressal Officer — CashTree
Address
25/422, Trilokpuri, Delhi – 110091
Working Hours
Mon–Sat, 9:00 AM – 6:00 PM
Closed on Tuesdays
Please keep your account number and complaint reference number handy when contacting us. All complaints are treated confidentially.
Submit a Grievance

Fill the form below to register your complaint. We'll respond within 24 hours.